The task of learning a year has come to an end, silently looking back, this year, although there is no vigorous victories, but imperceptibly still made a lot of indelible achievements in order to carry forward the results, make up deficiencies in order to facilitate future work And learning, self-identification as follows:
First, the ideological and moral qualities
I always have the love of the motherland, love the fine tradition of the party, the ideological requirements of actively motivated, earnestly study the important thinking of the 'Three Represents' and 'advancing with the times' features to a new century members of the requirements of spur their year I always adhere to the self-improvement, determined to become a believer, and always maintained a high morale and perseverance of the style, unswervingly toward the established goal of progress, I insist on self-examination and efforts to improve their own personality . So no matter what the circumstances, I have to demand their own moral first. Whenever and wherever I follow the dogmatic creed, I do it in earnest. Usually friendly students, respect for teachers, helpful, and strive to work with the class dry, and actively participate in school and class activities.
Second, the quality of scientific and cultural aspects
Learning strict requirements of their own, with the personal goals and knowledge of the strong pursuit of assiduously, diligent, studious, well-targeted, clear objectives, basically a solid grasp of a number of professional knowledge and skills, while the theoretical knowledge applied to Practice, the knowledge into practical ability, application ability and creativity, and strive to the unity of theory and practice. In the study and master the professional knowledge and application of professional skills, but also pay attention to the expansion of knowledge, extensive study under the knowledge of other disciplines, thereby enhancing their ideological and cultural quality, to become a good college students and make unremitting efforts.
Third, the physical, psychological aspects
In life, to develop a good living habits, life full and structured, a strict attitude to life and good living style, warm and generous, honest and trustworthy, helpful, have their own good accident principle, with the students Live in harmony; actively participate in various extra-curricular activities, so as to continuously enrich their own experience. In the psychological, I exercise a strong will quality, shape healthy personality, overcome various psychological barriers to meet the social development requirements.
I have the advantage of honesty, enthusiasm, character perseverance. I believe that integrity is the conduct of the country, so I have been a statement is necessary to ask themselves. Others have difficulties I will be eager to help, in the face of pressure and challenges I will bravely face, do not be discouraged, do not complain. I personally think that their biggest drawback is like one or even multi-purpose. Quick success, like a lot of things to learn in one breath, but more than chewing can not be bad, even if the last can learn, have also made themselves very tired. The other is communicative ability has yet to be strengthened.
Positive people in every worry have seen an opportunity, and negative people in every opportunity to see some kind of hardship. I am very positive, optimistic, I firmly believe that my future is not a dream! Days Xingjian, a gentleman to self-improvement!
1, build customer comments table (or complaint registration form) and the like form.
Received customer complaints or complain of information recorded on the form down, such as company name, address, phone number, and the reasons; and promptly passed into the hands of table service personnel, who want to record signature confirmation, such as officeclerks, receptionist or clerk and so on.
2, service personnel after receiving information via telephone, fax orcustomer locations to communicate face to face, learn more about the contents of the complaint or complaints, problems such as computername, size, date of manufacture, batch number, when to use, problemsperformance status, using this brand ago using what brand, status,recent usage of such a system.
3, analysis of the issues of information, explanation and interpretation to the customer, and the customer communication and consultationprovisions.
4, will deal with the situation reported to the leadership, staff put forward their views on the treatment, after the approval of the application leadingto timely answer customers.
接到客户投诉或抱怨的信息，在表格上记录下来，如公司名称、地址、电话号码、以及原因等;并及时将表格传递到售后服务人员手中，记录的人要签名确认，如办公室文员，接待员或业务员等。
2、售后服务人员接到信息后即通过电话、传真或到客户所在地进行面对面的交流沟通，详细了解投诉或抱怨的内容，如问题电脑名称，规格，生产日期，生产批号，何时使用，问题表现状况，在使用此品牌前曾使用何种品牌，状况如何，最近使用状况如何等。
3、分析这些问题信息，并向客户说明及解释工作，规定与客户沟通协商。
4、将处理情况向领导汇报，服务人员提出自己的处理意见，申请领导批准后，要及时答复客户。
For a fresh linguistics and applied linguistics graduate, sociolinguistics and dialectology research is still only in the embryonic stage. Three years of master's study, I work hard, in addition to reading a large number of articles within the professional range, but also actively involved in the subject of the instructor, and a field survey, mastered a more detailed first-hand language information. These, for my future study of the road to lay a more solid foundation. Knowledge Reserve During the graduate study, I completed all the courses at the master's level with good results.
In 20xx-20xx professional comprehensive quality evaluation, I made the Yunnan Nationalities University Nationalities Institute of linguistics and applied linguistics professional first achievement, and was named the Yunnan Nationalities University Miyoshi students.
I am good at theoretical study and academic practice, actively write academic papers, has published three papers in the direction of Chinese dialect. Study Plan I have a strong affinity for sociolinguistics and dialectology. I am most interested in language contact and language evolution, as well as interest in bilingual, bilingual and language policy and language planning. With the study of the related fields, I feel more and more that I should be able to do something in the field of sociolinguistics and dialectology.
